FAQ GUIDE FOR PATIENTS DURING COVID-19 CLOSURE

FAQ GUIDE FOR PATIENTS DURING COVID-19 CLOSURE

Due to these unprecedented and rapidly changing circumstances, we know you might have some questions about the COVID-19 pandemic and how it may affect you or your child’s orthodontic care. Our team has put together this FAQ to help you gain some amount of clarity in this part of your life. We are here to support you and will continue to find new ways to provide you with world-class orthodontic care.

HOW LONG WILL OUR PRACTICE BE CLOSED?

Our practice is currently closed. We are frequently assessing the advice of the government and health regulators and will reopen as soon as is permitted. We will provide regular updates on our Facebook page as the situation evolves. Our team will still be available to assist patients during the closure period. We ask that you email our team at smile@braces4u.com.au for the fastest response.

WHY DOES THE ORTHODONTIC OFFICE NEED TO CLOSE?

Due to nature of the COVID-19 pandemic and the sweeping recommendations of numerous health and government officials, we must close our doors to all elective procedures for the safety of our community. Elective procedures are defined as any procedure that does not involve treating a medical emergency to preserve life.

HOW SHOULD I PROCEED IF I AM WEARING BRACES OR AN APPLIANCE?

Please make sure you keep good oral hygiene by brushing three times a day and regular flossing. Also remember, DO NOT eat forbidden foods to avoid any breakage. If wearing elastics continue to do so as directed. Your braces will continue to straighten your teeth all day and night. Proper elastic wear will continue to correct your bite. We will be able to advance your treatment once we reopen.

HOW SHOULD I PROCEED IF I AM WEARING ALIGNERS?

Please make sure to keep wearing your active aligners as instructed to continue progressing with your treatment. Make sure to use your chewies to seat the aligners in areas where you may see visible space between your tooth and the aligner. For best use, bite into your chewie for 10 seconds and work it around your teeth lightly biting and holding for a 10-minute session. If you no longer have aligners to continue to your next week, it is perfectly fine to reduce your last aligner wear to a retainer phase of 10-12 hours per day to ensure that your teeth stay in position and make your aligner last longer. Keep your aligners clean and avoid all drinks other than water while wearing them. When our office reopens, we will make a new digital scan for new aligners. Always remember to wash your hands before placing and removing your aligners or elastics.

WHAT SHOULD I DO IF I WAS SCHEDULED TO START TREATMENT SOON?

We are excited for all our patients to take this big step, and look forward to seeing you again as soon as possible to get things going. We are hopeful that this delay will be short. Luckily a delay of a few weeks or months will have no impact on your treatment. When this situation has stabilized and we are permitted to reopen we are going be ready for you!

 

WHAT ABOUT GETTING MY BRACES OFF?

Although orthodontic procedures are very safe for patients and staff with hospital level sterilization and infection control protocols, cleaning teeth and the removal of orthodontic bonding materials produces aerosols that can possibly contain biological material, including viruses. Therefore these types of dental procedure cannot be carried out at this time. Always brush and floss thoroughly to maintain your dental health as we await the passing of this situation. We will resume removal of braces when we are advised that it is safe to do so.

I HAVE A ROUTINE REVIEW APPOINTMENT COMING UP (RETAINER CHECK, GROWTH MONITORING, OBSERVATION)

These appointments are very important, but by their nature become elective at a time like this. We will maintain all appointment records within our computer system and will contact you to reschedule all deferred review appointments when the community situation returns to normal.

WE ARE TOLD TO WASH OUR HANDS FREQUENTLY; HOW SHOULD WE HANDLE WEARING ALIGNERS, RETAINERS, ETC?

It is important to continue wearing your aligners and your rubber bands to maintain your treatment progressing, or your treatment result if currently wearing retainers. Follow recommendations by washing your hands thoroughly with soap and water before and after removing or placing your aligners, retainers, or elastics. These items can also be washed or cleaned in a diluted soap and water solution. An old toothbrush is ideal for this purpose. After cleaning the appliance, rinse thoroughly in cold water to minimize the soapy taste, just like when doing the dishes. Soak them at least twice a week with a cleaning tablet.

I LOST OR BROKE MY RETAINER OR ALIGNER. WHAT SHOULD I DO?

It is always important to wear your retainers as prescribed. In the event that replacement retainers are required, please send us an email and someone will be in contact to provide advice. If you have broken or lost an Invisalign aligner, simply move forward to the next in the sequence and wear it for an extra week

WILL PATIENTS BE ALLOWED IN THE PRACTICE AT ALL?

Unless in the case of an extreme emergency (trauma, infection, extreme pain) – not at this time. We cannot see anyone infected with Coronavirus or persons with infected family members UNDER ANY CIRCUMSTANCES. Our practices will reopen as soon as we are able however our team is available to answer all your concerns during the enforced shutdown period.

 

I HAVE A POKING WIRE OR OTHER IRRITATION THAT IS BOTHERING ME. WHAT DO I DO?

Most minor orthodontic irritations from braces can be managed at home. Please review the information on the website. If you are unsure what to do, please email us clear photographs of the problem so we can then contact you to provide advice on what short term measures are needed to get you out of trouble.

To stay updated on how our office is responding please follow us on Facebook. We will be updating our Facebook page regularly www.facebook.com/braces4Uortho or follow us on Instagram #braces4u for updates. Contact email: smile@braces4u.com.au Thank you for your understanding, and we are truly grateful that you have chosen to support our practice. We wish you all good health, and we can’t wait to see you again in person very soon!

We are in this together!

Dr Rosario Rodriguez, Gabriel, Ash and Tina

8/3 Rosewood Drive

Rural View, Mackay 4740

(07) 4840 2832

Call us today!

Opening Hours

Mon - Fri: 8:00 - 17:00

Appointment Booking

smile@braces4u.com.au